Privacy Policy – QuaverSports
1. General
QuaverSports (a trademark of Quavers BV), located at Graafschap Hornelaan 196, 6004 HT Weert, The Netherlands, is responsible for the processing of personal data as described in this privacy policy.
We respect the privacy of all users of our website and ensure that the personal information you provide to us is treated confidentially.
2. Contact Details
QuaverSports (Quavers BV)
Graafschap Hornelaan 196
6004 HT Weert
The Netherlands
Email: info@quaversports.com
Website: www.quaversports.com
If you have questions about this privacy policy or the processing of personal data, you can contact us via the above email address.
3. Personal Data We Process
QuaverSports processes personal data because you use our services and/or because you provide this data yourself. This may include:
- First and last name
- Address details
- Phone number
- Email address
- Payment details
- Order and delivery information
- IP address
- Location data
- Data about your activities on our website
- Data about your browsing behavior (e.g., via cookies and analytics)
- Internet browser and device type
4. Special and/or Sensitive Personal Data
Our website and services are not intended for children under 16 years of age. We do not knowingly collect data from minors without parental or guardian consent. If you believe we have collected data from a minor without consent, please contact us at info@quaversports.com so we can delete this information.
5. Purposes and Legal Grounds for Processing
QuaverSports processes your personal data for the following purposes and on the following legal grounds:
- Handling your order and payment (performance of contract)
- Shipping our products (performance of contract)
- Sending newsletters and offers (consent)
- Improving our website and services (legitimate interest)
- Complying with legal obligations, such as tax laws (legal obligation)
6. Retention Period
QuaverSports does not retain personal data longer than necessary for the purposes for which it was collected. Examples:
- Invoice and payment data: 7 years (legal obligation)
- Customer data: as long as the account is active or up to 24 months after the last order
- Marketing data: until consent is withdrawn
7. Sharing Personal Data with Third Parties
QuaverSports does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. Examples include parcel services, payment providers, and hosting partners. We conclude data processing agreements with these parties to ensure the same level of security and confidentiality.
8. Cookies
QuaverSports uses functional and analytical cookies to ensure the website works properly and to analyze usage. For marketing cookies, we request prior consent.
- Functional cookies: necessary for the operation of the site
- Analytical cookies: measure usage and improve performance
- Marketing cookies: only with consent, for personalized offers
You can manage cookies via your browser settings.
9. Security
QuaverSports takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and unwanted disclosure of personal data.
10. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent
- Request data portability
Requests can be sent to info@quaversports.com. We respond within 30 days. To protect your privacy, we may ask for identity verification (e.g., a copy of ID with shielded details).
11. Complaints
QuaverSports points out that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).